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Frequently Asked Questions



FAQs for Sojorne App

1. What is the Sojorne App? The Sojorne App is an innovative health tech tool designed to assist caregivers in providing better care to their loved ones. It is a user-friendly mobile application that offers a range of features to streamline caregiving tasks and enhance communication, making the caregiving journey more manageable and rewarding.

2. How can the Sojorne App help me? The app is specifically developed to cater to caregivers' needs and challenges. It provides various functionalities, including medication reminders, scheduling appointments, tracking vital signs, organizing medical records, and enabling easy communication with other family members and healthcare professionals. It aims to empower caregivers by providing tools to enhance care coordination and support.

3. Is the Sojorne App easy to use? Absolutely! We have designed the app with a user-friendly interface, keeping caregivers' busy schedules in mind. It features an intuitive layout and simple navigation, making it accessible for users of all ages, regardless of their technical proficiency.

4. How can I download the Sojorne App? The app is available for download on both iOS and Android devices. Simply visit the App Store or Google Play Store, search for "Sojorne App" and click on the download button to get started.

5. Is my data safe and secure within the app? Yes, we prioritize data security and privacy. All user data, including personal information and medical records, are encrypted and stored on secure servers. We adhere to strict privacy policies and comply with applicable data protection regulations to ensure your information is safe.

6. Can I use the app to communicate with other caregivers and family members? Absolutely! The Sojorne App includes a built-in messaging feature that allows seamless communication with other authorized caregivers and family members. It facilitates sharing updates, coordinating schedules, and providing mutual support during the caregiving journey.

7. Does the app remind me to administer medications on time? Yes, you can send reminders from medication management to your phone. 

9. How can the app assist in coordinating appointments and managing medical records? The Sojorne App features a comprehensive calendar system where you can schedule and manage appointments, such as doctor visits, therapy sessions, or medical tests. You can also upload and organize medical records and documents within the app for easy access during appointments and emergencies.

10. Is there a cost to use the Sojorne App? The basic version of the app is available for free, providing access to essential caregiving tools and features. However, there may be premium features or subscription plans available for enhanced functionality. Check the app's details on the respective app stores for more information on pricing and available features.

11. Can I use the app for long-distance caregiving? Absolutely! The app is particularly useful for long-distance caregivers, as it facilitates real-time communication and provides a centralized platform for managing caregiving responsibilities, even from afar. Just invite them as "Co-Caregivers", choose the level of access you want to grant them, and then begin your care journey!

12. Is customer support available if I have questions or encounter issues? Yes, our dedicated customer support team is available to assist you with any questions or issues you may have while using the app from 9 AM to 5 PM EST. You can reach out to us via email or through the app's support section.